Refund policy

Return and Refund Policy

At Zenvoria, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Returns must include proof of purchase such as your order confirmation or receipt. Items that show signs of use, damage caused by the customer, or missing parts may not be eligible for a refund.

Return Timeframe
Customers can request a return within [7–14] days of receiving their order. After this period, we may not be able to process a return or refund.

Refund Process and Timing
Once your returned item is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges
If you receive a product that you would like to exchange for a different size, color, or replacement, please contact our support team. Exchanges are subject to product availability.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and arrange a replacement or full refund if applicable.

Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods

  • Personal care or hygiene products

  • Gift cards

  • Items marked as final sale or clearance

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product was sent. Shipping costs are non-refundable.

If you have any questions about returns or refunds, please contact our customer support team and we will be happy to assist you.